Terms of Service

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the owner and operator of the website located at punch-delivery.rest (the "Website") and all associated food ordering and delivery services (collectively, the "Services").

By accessing our Website, creating an account, browsing our menu, placing an order, or otherwise engaging with our Services in any manner, you expressly agree to comply with and be legally bound by these Terms. This agreement is entered into as of the date you first access or use our Services.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Services. If you are using the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to such entity.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Continued use of the Services following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

Punch Pizza is a food service business operating in the United States that offers customers the ability to browse our menu, place orders for food items, arrange for delivery or pickup, and engage with our online platform. Our Services include, but are not limited to:

• Online Menu Access: Browsing our full menu of pizzas, appetizers, beverages, desserts, and other food and beverage items available for order.
• Order Placement: Submitting orders for food and beverages through our Website or any associated digital platforms.
• Delivery Services: Arranging for delivery of ordered items to a customer-specified address within our designated service areas.
• Pickup Services: Allowing customers to place orders in advance for in-store or curbside pickup at our designated locations.
• Account Management: Creating and managing a personal user account to save preferences, track orders, and manage payment methods.
• Customer Support: Providing assistance for order-related inquiries, complaints, refunds, and general customer service needs.
• Promotional Offers: Offering discounts, coupons, loyalty rewards, and other promotional programs to eligible customers.

We reserve the right to modify, suspend, discontinue, or change any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Service.

Our Services are intended solely for personal, non-commercial use. Any use of the Services for commercial purposes without our prior written consent is strictly prohibited.

Punch Pizza makes no guarantee that specific menu items will be available at all times. Item availability is subject to change without notice based on ingredient supply, seasonal offerings, and operational considerations.

3. Eligibility and User Accounts

To use our Services, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that you meet these eligibility requirements. If you are under 18 years of age, you may only use our Services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.

If you create an account with us, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your login credentials, including your password.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account.

We reserve the right to terminate or suspend your account at our sole discretion, without notice, if we believe you have violated these Terms or if your account has been inactive for an extended period. You may not create more than one account per person without our express written permission.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use the Website and all associated features only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws, including but not limited to the laws of the United States, the Federal Trade Commission Act, and applicable consumer protection regulations.

4.1 General Obligations

You agree to:

• Provide accurate and truthful information when placing orders, creating accounts, and communicating with us.
• Pay for all orders placed through the Website in a timely and complete manner.
• Provide a valid and accessible delivery address when placing delivery orders.
• Be present or ensure an authorized recipient is present at the delivery address at the time of delivery.
• Treat our staff, delivery personnel, and other users with respect and courtesy.
• Use the Services only for their intended purpose of ordering and receiving food products.

4.2 Prohibited Activities

You expressly agree that you will not:

• Use the Services for any unlawful purpose or in violation of any local, state, federal, or international laws or regulations.
• Engage in any fraudulent activity, including but not limited to submitting false orders, using stolen payment information, or filing fraudulent chargebacks.
• Attempt to gain unauthorized access to any part of our Website, servers, databases, or systems.
• Transmit any viruses, malware, spyware, or other harmful code through our Website or Services.
• Use automated tools, bots, scrapers, or other software to access, crawl, or scrape our Website without our prior written permission.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our express written consent.
• Interfere with or disrupt the integrity or performance of the Website or the data contained therein.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Harass, threaten, intimidate, or harm any employee, contractor, delivery partner, or other user.
• Post or transmit any content that is defamatory, obscene, offensive, or otherwise objectionable.
• Use the Services to send unsolicited commercial communications (spam).
• Circumvent or attempt to circumvent any security measures implemented by us.
• Engage in any activity that could damage our reputation or business relationships.
• Collect or harvest personal information of other users without their explicit consent.

Violation of any of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable law.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement and Confirmation

All orders placed through our Website are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders where we suspect fraudulent activity, orders we are unable to fulfill due to ingredient availability, or orders placed in error.

An order is not considered confirmed until you receive an order confirmation via email or through the Website. Order confirmations are subject to our ability to process payment and fulfill the order.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, service charges, or gratuities unless otherwise stated. Applicable taxes will be calculated and displayed during the checkout process prior to final submission of your order.

We make every effort to ensure that our prices are accurate; however, in the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly.

5.3 Payment

Payment for all orders must be made at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our Website at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the applicable amount to your selected payment method.

We use industry-standard encryption and security measures to protect your payment information. However, we cannot guarantee absolute security and are not responsible for breaches beyond our reasonable control.

5.4 Refunds and Cancellations

Cancellation requests must be submitted before the order has been prepared. Once an order has entered the preparation stage, cancellations and refunds may not be possible. If you believe you are entitled to a refund due to an error on our part, incorrect items delivered, or significant quality issues, please contact us at [email protected] within 24 hours of receiving your order. All refund requests are subject to our review and verification process.

6. Delivery Terms

Delivery is available within designated service areas as determined by Punch Pizza. We do not guarantee delivery to all addresses. Delivery times are estimates only and may vary depending on weather, traffic, order volume, and other factors beyond our reasonable control.

Title and risk of loss for items pass to you upon delivery. Punch Pizza is not responsible for items that are lost, stolen, or damaged after delivery has been completed and confirmed.

If no one is available to receive a delivery, our delivery personnel may attempt to contact you. If delivery cannot be completed, you may be charged for the order without refund, depending on the circumstances.

7. Intellectual Property Rights

All content, materials, and features available through our Website and Services, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall "look and feel" of the Website, are the exclusive property of Punch Pizza or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Punch Pizza name, logo, and all related marks, slogans, and product and service names are trademarks of Punch Pizza. You may not use, reproduce, distribute, or display our trademarks or trade dress without our prior written permission.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Website or its contents.
• Any collection and use of product listings, descriptions, or prices.
• Any derivative use of the Website or its contents.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Unauthorized use of our intellectual property may violate copyright law, trademark law, and other applicable laws, and could result in criminal or civil penalties. All rights not expressly granted in these Terms are reserved by Punch Pizza.

If you believe that any content on our Website infringes your intellectual property rights, please notify us immediately at [email protected] with a detailed description of the alleged infringement.

8. Disclaimers — Services Provided "As-Is"

THE SERVICES AND ALL CONTENT PROVIDED THROUGH OUR WEBSITE ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY OF ANY CONTENT OR INFORMATION PROVIDED ON THE WEBSITE.
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.
• WARRANTIES REGARDING THE NUTRITIONAL ACCURACY, ALLERGEN INFORMATION, OR QUALITY OF FOOD ITEMS.

PUNCH PIZZA DOES NOT WARRANT THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES.

Allergen and Nutritional Information Disclaimer: While we make reasonable efforts to provide accurate nutritional and allergen information, we cannot guarantee that food items are free from any particular allergen. Our food is prepared in kitchens where allergens such as nuts, dairy, gluten, eggs, and other common allergens may be present. Customers with severe food allergies or dietary restrictions are urged to contact us directly before placing an order.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;
• DAMAGES RESULTING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• DAMAGES RESULTING FROM INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN ANY CASE, PUNCH PIZZA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, contractors, affiliates, partners, suppliers, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Services, including any data or content transmitted or received by you.
• Your violation of any provision of these Terms.
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights.
• Your violation of any applicable federal, state, or local law or regulation.
• Any content submitted, posted, or transmitted by you through the Services.
• Any fraudulent, negligent, or intentionally harmful activity by you in connection with the Services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with us in asserting available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Services.

11. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our Services. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

Where applicable, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as all other applicable federal and state privacy laws. For details on your privacy rights, please review our full Privacy Policy or contact us at [email protected].

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms that are not owned or controlled by Punch Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We do not endorse, warrant, or guarantee any third-party services or products.

Your use of third-party websites and services is at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of any third-party websites you visit.

13. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Punch Pizza is registered and principally operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising under or relating to these Terms or the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby consent to and submit to the personal jurisdiction of such courts for such purposes.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. Nothing in these Terms shall limit Punch Pizza's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy between you and Punch Pizza arising out of or relating to these Terms or the Services ("Dispute"), both parties agree to first attempt to resolve the Dispute informally by contacting Punch Pizza at [email protected]. You must provide a written description of the Dispute, your name and contact information, and the relief sought. We will attempt to resolve the Dispute within thirty (30) days of receiving your written notice.

14.2 Binding Arbitration

If the Dispute cannot be resolved informally within thirty (30) days, both parties agree that any Dispute shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed by the parties. The arbitration shall be conducted in English and shall take place in the United States, at a location mutually agreed upon by the parties or as determined by the arbitrator.

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration shall be shared equally by the parties unless the arbitrator determines otherwise.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Nothing in this Section shall prevent Punch Pizza from seeking collection of any outstanding amounts owed through appropriate legal means.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Services. We reserve the right to terminate or suspend your access to the Services, your account, and any pending orders, at our sole discretion, immediately and without prior notice or liability, for any reason, including but not limited to:

• Your breach of any provision of these Terms.
• Conduct that we believe is harmful to other users, us, or third parties.
• Fraudulent, abusive, or illegal activity.
• Your extended inactivity or non-use of the Services.
• Upon request by law enforcement or governmental authorities.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitations of liability, dispute resolution, and governing law provisions.

16. Consumer Protection Compliance

Punch Pizza is committed to complying with all applicable consumer protection laws in the United States, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive acts or practices in commerce. Our business practices, advertising, and promotional materials are designed to be truthful, non-deceptive, and fair to consumers.

For customers located in the State of California, we acknowledge your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to opt-out of sale or sharing of personal information, and the right to non-discrimination for exercising your rights. To exercise any of these rights, please contact us at [email protected].

17. Food Safety and Allergen Disclosure

Punch Pizza takes food safety seriously and complies with all applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and relevant state and local health authorities.

Our food products may contain or come into contact with common allergens, including but not limited to:

We cannot guarantee that any of our food items are entirely free from any specific allergen. Customers with food allergies or dietary restrictions should contact us directly at [email protected] before placing an order. Punch Pizza assumes no liability for allergic reactions or dietary concerns that were not communicated to us prior to order placement.

18. Changes to These Terms

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will provide notice by:

• Updating the "Last Updated" date at the top of this page.
• Posting a notice on our Website.
• Sending an email notification to registered users (where applicable).

Your continued use of our Services after any changes to these Terms become effective constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Services and, if applicable, close your account.

We encourage you to review these Terms regularly to stay informed of any updates. The most current version of these Terms will always be available on our Website at punch-delivery.rest.

19. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving to the greatest extent possible the original intent of the parties. If such modification is not possible, the provision shall be struck from these Terms.

The remaining provisions of these Terms shall continue in full force and effect, and the Terms as a whole shall continue to be valid and enforceable. The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Punch Pizza concerning the Services and supersede all prior or contemporaneous agreements, communications, representations, and understandings, whether oral or written, between you and Punch Pizza regarding the Services.

No waiver of any provision of these Terms by Punch Pizza shall be deemed a further or continuing waiver of such provision or any other provision, and Punch Pizza's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Punch Pizza to be effective.

21. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, acts of war or terrorism, civil unrest, governmental actions, labor disputes, power outages, internet disruptions, supply chain failures, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal operations as quickly as practicable. During a Force Majeure Event, orders may be delayed, cancelled, or modified, and we will communicate any such changes to affected customers as soon as reasonably possible.

22. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service or our Services, please contact us using the information below. We are committed to responding to all inquiries promptly and in good faith.

For legal notices or formal correspondence required under these Terms, please direct all communications in writing to the email address above with the subject line "Legal Notice — Terms of Service." We will acknowledge receipt of formal legal notices within five (5) business days.